- Manage procedure, digital product profitability and growth covering mobile banking, internet banking both consumer and corporate module.
- Manage services standard, customer feedback/experience and issues relating to these channels and prepare user requirements with the best market practice and excellent customer experience.
- Understand the market situation and availability of new technology, conduct market analysis and propose enhancement projects.
- Develop value proposition for various customer segments and share to digital project team for enhancement and development. When required, manage mobile banking & internet banking enhancement projects.
- Conduct data analytic to improve overall digital banking business, including acquisition, transaction, event trigger offering, etc.
- Manage and co-ordinate on relevant report requirement for regulators, management, branches and relevant business team.
- All digital productivities properly documented/updated/maintained.
- Develop the necessary material and provide training/refreshment to branches and other related departments existing/new digital products/services.
- Perform other tasks as assigned by supervisor.

- Bachelor degree in Finance and Banking, E-Commerce, Business or Digital Economy or equivalent degree is required.
- At least 03 years experience in mobile and internet banking performance management at banks and/or MFIs.
- Good sales and marketing skills, using data for marketing program and campaign design.
- Good time management skills and ability to multi-task.
- Good integrity, positive attitude, helpful, high commitment, competence and motivation.
- Influencing and negotiation skills is a plus.
- Be available to travel to rural areas when required.
- Be able to communicate in English language and good presentation/training skill.
- Good proficiency in MS. Office including MS. Excel, MS. PowerPoint and email.
How to Apply
- Email: career@hatthabank.com